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HELP & FAQ

TRUST & SAFETY

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

PRICING & POLICIES

Absolutely. Simply enter your coupon code into the booking form as you are creating your booking. Your final price will automatically change to reflect your updated balance.

MANAGE YOUR ACCOUNT

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.

You can submit a password change request on the customer login page here

You can send us a text or give us a call at (646)692-0371. We will update your address for you.

Log into your account, and update your card on file. Your new card will automatically be noted as your default card. You can also give us a call, and we will update your order with the your new card info.

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

Getting Started

We provide services for New York City’s five boroughs and Bergen, Hudson, and Essex Counties in New Jersey.

We price based on the number of bags of laundry you would like to have cleaned. We consider one bag to be the equivalent of 10 lbs. Select the number of bags you need, and the price is shown instantly on the website.

Sure thing. Simply send us an email, and add any comments you would like to be applied to your service.